Customer Care Coordinator I in Roswell, GA at Tech Providers Inc

Date Posted: 6/2/2021

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Roswell, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/2/2021

Job Description



Job title:  Customer Care Coordinator I
Location:  Roswell, GA 30075
Duration:  2-3+ months contract position with a potential for extension

Duties:
  • Under direct supervision, responds to inquiries by telephone, live online, or e-mail to internal and external customers to provide support to applications and technical support related to the use of Client’s products and services.
  • Answers inquiries, performs research, troubleshoots systems, and provides resolution for reported issues.
 
Job Duties and Responsibilities:
  • Provides support by telephone, live online, or email to internal and external customers on the use of Client’s products and services.
  • Inputs/tracks all communications, problems, and requests from customers.
  • Performs research, troubleshoots systems, and provides resolution for reported application issues.
  • Problem resolution may require follow-up with customer and/or escalation to a higher level of expertise.
  • Develops and maintains knowledge of supported Client’s products and services.
  • May specialize and become a subject matter expert in certain Customer Care concentrations and/or servicing skills.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations, and risk limits specific to their role.
  • Additionally, they should raise, and report known or suspected violations to the appropriate Company authority in a timely fashion.
  • Performs other related duties as required.
  • The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
 
Required Knowledge, Skills, & Abilities:
  • Effectively uses questioning and relating skills to maintain control of all call situations.
  • Strong technical skills.
  • Proficient in Microsoft Office applications.
  • Excellent oral and written communication skills.
  • Strong customer service skills.
  • Possesses strong problem-solving skills with the ability to bring resolution and customer satisfaction.
 
Preferred Knowledge, Skills, & Abilities:
  • Knowledge of Client’s products and services
 
Education and Experience:
Minimum Education:
Associates degree or an equivalent combination of education and experience.