Direct Payment Teller I in Kalamazoo, MI at Tech Providers Inc

Date Posted: 5/26/2021

Job Snapshot

Job Description

Title: Direct Payment Teller I
Location: Kalamazoo, MI 49001 (remote work will be offered)
Duration: 12 Months with opportunity for a contract extension
 

Job Description:
  • The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate
  • balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail
  • and according to company policy and procedures.
  • The teller will:
  • Process 7,000 monthly bill payments by accepting cash, check or money orders
  • Answer general customer account questions
  • Complete identity verification for new utility service customers
  • Provide excellent customer service
  • Work independently in an office related setting.
  • Maintain organizational standards within assigned office.
  • Control losses by following policies and procedures.
  • Process payments accurately without errors.
  • Perform to accuracy standards without exceptions.
 
Skills
  • The successful candidate will have:
  • Cash handling experience and a comfort in handling large sums of currency.
  • Knowledge of Microsoft Office programs (Word, Excel, Outlook)
  • The ability to type 40 words per minute & perform standard/routine office tasks.
  • The ability to work independently & a track record of providing excellent customer service.
  • Excellent verbal communication skills & organizational skills.
  • The ability to maintain composure and professionalism with a challenging customer base.
  • The ability to accept and follow direction and departmental policies and procedures without exception
  • (Preferred Qualification) Experience with SAP applications including Cash Desk
  • The ability to successfully pass a pre-employment background check and credit check (as required for cash handling
  • positions)
  • This position may provide occasional backup coverage to alternative direct payment office locations on a prearranged
  • basis.
 
Education
  • A high school diploma or GED (College education preferred)

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