Teleplus Representative in Lake Zurich, IL at Tech Providers Inc

Date Posted: 6/3/2021

Job Snapshot

Job Description

Position Title: Teleplus Representative / Customer Care
Location: Lake Zurich, IL - 60047
Expected Duration of Project: 6-7+ Months contract
 
Job Description:
  • Creates claim files by entering initial loss report information into the TelePlus system.
  • Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach.
  • Capable of creating approximately 25 new claim reports in an 8-hour day, remaining in queue at least 98% of the day while ensuring “special handling” procedures are applied.
  • Based on loss details, identifies complex damages and escalates claim.
  • Responds to routine inquiries, directs other inquiries to appropriate parties.
  • Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. Reports system problems to the appropriate person when there is a problem.
  • Keeps abreast of internal and external changes and developments.
  • Assists in the training of new employees.
  • Assists supervisor with various duties.
  • Recommends new and/or improved procedures to improve efficiencies.
  • Maintains a favourable and positive working relationship with internal and external sources.
  • Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager.
  • Participates in special projects and performs other duties as requested.
 
Skills Required:
  • Strong customer service skills.
  • Good personal computer skills/typing.
  • Attention to detail.
 
Preferred:
  • Experience in a call center or customer service role.
 
Education:
  • High school diploma and a minimum of two years’ experience in an office environment.